Already know what you want to achieve? Then simply browse our products by goal. Choose from products specially selected to help you reach your goal.
Protein Smoothie RTD
The UK's Lowest prices guaranteed!Found a similar product cheaper elsewhere? We promise to beat it by 5%!
Our Returns Policy forms part of, and must be read in
conjunction with, our Terms and Conditions of Sale. We reserve the right to
change this Returns Policy at any time. This Returns Policy was last updated on
It is important that you check your order or items upon
receipt and always before use. If any errors occur or issues arise then these
need to be reported to us immediately so we can investigate.
Before attempting to return an order or item you will need
to contact our customer service team to request a returns authorisation number.
Without this number it can be difficult to process your return meaning the
process may take longer.
Your statutory rights
Our Returns Policy does not affect your statutory rights.
For more information about your other statutory rights,
please visit the UK Government's website at: www.direct.gov.uk
You have the right to cancel this contract within 14 days without
The cancellation period will expire after 14 days from the day on
which you acquire, or a third party other than the carrier and indicated by you
acquires physical possession of the goods.
To exercise the right to cancel, you must inform us of your
decision to cancel this contract by a clear statement (e.g. by selecting the
appropriate option in your account or a letter sent by post). You may use the example model cancellation
form below, but it is not obligatory.
Please ensure that the items you are returning are unopened and in
any original packaging. Unwanted goods
need to be in pristine condition with any retail seals unbroken.
If you cancel this contract, we will reimburse to you all payments
received from you, including the cost of delivery (except for supplementary
costs arising if you chose a type of delivery other than the least expensive
type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value
of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay and not later
We will make the reimbursement using the same means of payment as
you used for the initial transaction, unless you have expressly agreed
otherwise. In any event, you will not
incur any fees as a result of the reimbursement. You will have to bear the direct cost of
returning the goods.
To: The Hut.com Limited, Meridian House, Gadbrook Park, Rudheath,
Cheshire, CW9 7RA.
I hereby give notice that I cancel my contract of sale of the
Name of customer:
Address of customer:
Signature of customer (only if sent by paper):
What should I do if I receive an
high standards when it comes to packaging your order however mistakes, do occur
from time to time. Please accept our apologies if you have received an
incorrect item. As part of our customer objectives, we will do our upmost to
resolve your query with speed, ease and with absolute minimal inconvenience.
We will review each case individually when considering the
return of the product; in some cases we may require further information such as
pictures so we can choose the best course of action. Our aim is to provide the
best solution for you as quickly as possible.
What should I do if my item is
we take care to prevent any damage to your goods during transit it is possible
that problems may arise. Please accept our apologies if you have received a
that you do not refuse delivery, instead accept the goods and contact us
immediately. Refusal may actually result in a delay of the parcel being
contact us through your account using the online message centre. Please attach
any pictures you have of the damage to the message. A member of our team will
review the details and offer the best resolution to resolve your query.
How do I report a fault with my
Our aim is to ensure that the highest
production standards are applied to each and every Myprotein order however we
do accept that from time to time problems can occur.
accept our apologies if you believe there is a fault with your item, we take
all complaints regarding the quality of our products seriously and we will need
to investigate the reported fault in more detail.
order to do this we ask that you contact us through your account using the
online message centre. Please provide details of the fault and where possible
attach pictures to your message.
The Myprotein quality team will review
your message and aim to resolve within 24-48 hours. Please note that some
investigations can take longer if the product is externally sourced.
How do I arrange a return?
contact our Customer Service team to arrange your return.
need to know your order number, the item you want to return and the reason for
return. Upon receipt of these details we will provide you with a unique returns
authorisation number and all the necessary information to arrange the return.
package the item securely and ensure our returns form is included inside.
will need to obtain a proof of postage receipt when you send your item to us.
Proof of postage does not cost anything but without it we may not be able to
process your refund or replacement in the rare event that your item is lost in
request a replacement and the product is no longer available, we will process a
refund back to the original account used to purchase the item.
item you have accepted and then returned is your responsibility until it
reaches our warehouse. Please therefore ensure that you send your item back to
us using a delivery service that insures you for the value of the goods.
refund my postage costs to return an item?
We are more than happy to refund postage costs to return an item where
the return is required due to our error. For instance:
- If we sent you
the wrong item
- If the item is
damaged or faulty
- Where you are
returning a substitute item which you do not want to keep
We will not refund postage costs to return items which are
unwanted or no longer required. These costs will need to be covered by you,
again we recommend using a delivery service that insures you for the value of
We will not refund postage costs to return any item due to
reported damage or fault where no error was found in the testing process. Costs
of posting the item back to you will depend on the item and will be
communicated to you after the testing process has been completed.
If you are not satisfied with the way in which we have
handled the return, replacement or repair of any item, we want to hear about
this. Our aim is to resolve the matter
for you and ask that you please contact our customer service representatives at
firstname.lastname@example.org or by post at Customer Service Department, Myprotein, Meridian
House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA.