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These terms and conditions ('the Terms') govern the users ('you' or 'your') use
of the website ie.myprotein.com ('the Website') and your relationship with The Hut.com Limited (trading as Myprotein) a company registered in England and Wales under
company number 05016010 whose registered office is at Meridian House, Gadbrook Park,
Gadbrook Way, Rudheath, Northwich, Cheshire, UK, CW9 7RA ('we', 'our' or 'us').
Please read them carefully as they affect your rights and liabilities under law.
If you do not agree to these Terms, please do not access nor use the Website. You
should understand that by ordering any of our goods or services, you agree to be
bound by these Terms. You should print a copy of these Terms for future reference.
If you have any queries regarding these Terms then please contact us.
By using the Website you agree to be bound by these Terms and authorise us to transmit
information (included updated information) to obtain information from third parties,
including but not limited to, your debit or credit card numbers or credit reports
to authenticate your identity, to validate your credit card, to obtain an initial
credit card authorisation and to authorise individual purchase transactions.
We reserve the right to:
update these Terms from time to time and any changes will be notified to you via
a suitable announcement on the Website. It is your responsibility to check for such
changes. The changes will apply to the use of the Website after we have given such
announcement. If you do not wish to accept the new Terms you should not continue
to use the Website. If you continue to use the Website after the date on which the
change comes into effect, your use of the Website indicates your agreement to be
bound by the new Terms;
modify or withdraw, temporarily or permanently, this Website and the material
contained within (or any part) without notice to you and you confirm that we shall
not be liable to you for any modification to or withdrawal of the Website or its
disable any user identification code or password we have provided to you, whether
chosen by you or allocated by us, at any time, if in our opinion you have failed
to comply with any of the provisions of these Terms.
By using this Website, you warrant that:
you are legally capable of entering into binding contracts;
you are at least 18 years of age;
the personal information which you are required to provide when you register is
true, accurate, current and complete in all respects; and
you are not impersonating any other person or entity.
You will notify us immediately of any changes to the personal information by e-
mailing or telephoning our customer service representatives at:
Tel: 0845 094 9889
We will treat all your personal information as confidential and will only use it
and you warrant that all data provided by you is accurate.
When you shop on this Website, we will ask you to input personal details in order
for us to identify you, such as your name, e-mail address, billing address, delivery
address, credit card or other payment information. We confirm that this information
will be held by us in accordance with the registration we have with the Data Commissioner's
To ensure that your credit, debit or charge card is not being used without your
consent, we will validate name, address and other personal information supplied
by you during the order process against appropriate third party databases.
We take the risk of internet fraud very seriously. With the volume of fraudulent
credit card transactions increasing, we make every effort to ensure all orders are
thoroughly checked using the information already supplied. There is a possibility
we may contact you to make additional security checks and we ask for your co- operation
to enable us to complete them. We will not tolerate fraudulent transactions and
such transactions will be reported to the relevant authorities.
By accepting these Terms you consent to such checks being made. In performing these
checks personal information provided by you may be disclosed to a registered Credit
Reference Agency which may keep a record of that information. You can rest assured
that this is done only to confirm your identity, that a credit check is not performed
and that your credit rating will be unaffected. All information provided by you
will be treated securely and strictly in accordance with the Data Protection Act
The Website may only be used for lawful purposes and in a lawful manner. You agree
to comply with all applicable laws, statutes and regulations regarding the Website
and its use. You agree not to:
upload or transmit through the Website any computer viruses, Trojans, worms, logic
bombs or anything else designed to interfere with, interrupt or disrupt the normal
operating procedures of a computer;
upload or transmit through the Website any material which is defamatory, offensive
or of an obscene character; and
attempt to gain unauthorised access to our site, the server on which our site
is stored or any server, computer or database connected to our site. You must not
attack our site via a denial-of-service attack or a distributed denial-of service
By breaching this provision, you would commit a criminal offence under the Computer
Misuse Act 1990. We will report any such breach to the relevant law enforcement
authorities and we will co-operate with those authorities by disclosing your identity
to them. In the event of such a breach, your right to use our Website will cease
We will not be liable for any loss or damage caused by a distributed denial-of-
service attack, viruses or other technologically harmful material that may infect
your computer equipment, computer programs, data or other proprietary material due
to your use of our Website or to your downloading of any material posted on it,
or on any website linked to it.
As a convenience to our customers, the Website may include links to other websites
or material which is beyond our control. For your information, we are not responsible
for such websites or material nor do we review or endorse them. We will not be liable
for the privacy practices or content of such websites nor for any damage, loss or
offence caused or alleged to be caused in connection with, the use of or reliance
on any such advertising, content, products, materials or services available on such
external websites or resources.
All orders are subject to acceptance and availability. If the goods ordered are
not available, you will be notified by e-mail (or by other means if no e-mail address
has been provided) and you will have the option either to wait until the item is
available from stock or to cancel your order.
Any orders placed by you will be treated as an offer to purchase the goods or services
from us and we have the right to reject such offers at any time. You acknowledge
that any automated acknowledgment of your order which you may receive from us shall
not amount to our acceptance of your offer to purchase goods or services advertised
on the Website. The conclusion of a contract between you and us will take place
when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the
goods to you or commence the services, whichever is the later, at which time we
shall send you an e-mail confirming that the contract has been concluded ('Dispatch
Confirmation'). The contract will relate only to those goods or services whose
dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged
to supply any other goods or services which may have been part of your order until
the dispatch of such goods or services has been confirmed in a separate Dispatch
We will take all reasonable care, in so far as it is in our power to do so, to keep
the details of your order and payment secure, but in the absence of negligence on
our part we cannot be liable for any loss you may suffer if a third party procures
unauthorised access to any data provided by you when accessing or ordering from
The products sold on the Website are not for re-sale or distribution. We reserve
the right to cancel orders and/or suspend accounts where we believe products are
being ordered in breach of this provision.
You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.?
Where you have purchased the goods or services as a consumer (i.e. for private use
as opposed to business use), please note that you are entitled to cancel any contract
completed with us within 7 days from the day after receipt of the goods or services
('Cooling Off Period').
If you do cancel a contract within the Cooling Off Period, then:
you must notify us by contacting us or writing to The Hut.com Limited (trading as Myprotein),
Meridian House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK,
you must retain possession of the goods or services and ensure that the goods
or services are kept in the same condition as they were when they were delivered
until such time as the goods or services are either collected by us or delivered
back to us by you;
we will notify you of when we wish to collect the goods or services. The goods
and services will be collected by us within 28 days of our receiving your cancellation
notice and we will charge the cost of collecting the goods or services, and will
deduct this from any sum owed by us to you. Alternatively, you can return the goods
or services to us by contacting a customer service operator on 0845 094 9889 (between
the hours of 8am to 6pm on Monday - Thursday and 9am to 5pm on Friday) who will
be able to provide you with address details;
we will refund any monies you have paid to us within 30 days of receipt of your
If you return any goods to us for any other reason (for example, if you think the
goods are defective), we will examine the returned goods and, to the extent we find
the goods to be defective, we will either repair or replace any defective goods
or we will refund you the price of the defective goods in full (including any applicable
delivery charges and any reasonably costs you incur in returning the item to us).
Please follow our returns authorisation procedure by contacting us by phone or e-
mail. Please contact us as soon as possible and preferably within 3 days of receiving
your goods. If we find that a returned item is not defective, then you will be liable
for the postage costs incurred.
Details of your statutory right of cancellation, and an explanation of how to exercise
it, are provided in the Dispatch Confirmation. This provision does not affect your
other statutory rights as a consumer.
All prices shown on the Website are inclusive of VAT (where applicable) at the current
rates and are correct at the time of entering the information onto the system. We
reserve the right, however, to change prices at any time without notice to you (save
that any changes will not affect orders in respect of which we have sent you a Dispatch
If your delivery address is within the United Kingdom, no additional taxes will
be charged to you. If your delivery address is outside of the United Kingdom you
may be subject to import duties and taxes (including VAT), which are levied once
a delivery reaches your destination country. Any such additional charges must be
borne by you. You should note that customs policies and practices vary widely from
country to country. We recommend that you contact your local customs office for
Payment can be made by any major credit or debit card or via your PayPal account.
Payment will be debited and cleared from your account before the dispatch of your
good or provision of the service to you.
In the unlikely event that the price shown on the checkout page is wrong, and we
discover this before accepting your order in accordance with clause 9, we are not
required to sell the goods to you at the price shown. We always try and ensure that
the prices of goods shown on our Website are accurate, but occasionally genuine
errors may occur. If we discover an error in the price of the goods that you have
ordered we will let you know as soon as possible and give you the option of reconfirming
your order at the correct price or cancelling it. If you cancel your order and you
have already paid for the goods (but they have not yet been dispatched), then you
will receive a full refund.
You confirm that the credit, debit card or PayPal account that is being used is
yours. All credit/debit cardholders are subject to validation checks and authorisation
by the card issuer. If the issuer of your payment card refuses to or does not, for
any reason, authorise payment to us we will not be liable to you for any delay or
We allow you to use discount codes strictly on the terms and conditions upon which
they were issued which, amongst other things, may include terms relating to your
eligibility to use them and a maximum order value. Please familiarise yourself with
these terms and conditions before you place an order as we reserve the right to
reject or cancel any orders which do not comply with these terms even if your credit
or debit card has been charged. If there is any inconsistency between the terms
and conditions upon which the discount codes were issued and these terms and conditions,
the discount code terms and conditions prevail. A copy of the discount code terms
and conditions can be obtained by mailing or telephoning our customer service representatives
The content of the Website is protected by copyright, trade marks, database and
other intellectual property rights and you acknowledge that the material and content
supplied as part of the Website shall remain with us or our licensors.
You may retrieve and display the content of the Website on a computer screen, store
such content in electronic form on disk (but not any server or other storage device
connected to a network) or print one copy of such content for your own personal,
non-commercial use, provided you keep intact all and any copyright and proprietary
notices. You may not otherwise reproduce, modify, copy or distribute or use for
commercial purposes any of the materials or content on the Website.
(a) Subject to clause 14(b), if we fail to comply with these Terms, we shall only
be liable to you for losses that you suffer as a result of our failure to comply
(whether arising in contract, tort (including negligence), breach of statutory duty
or otherwise) which are a foreseeable consequence of such failure.
(b) Nothing in these Terms excludes or limits our liability for:
(i) death or personal injury caused by our negligence;
(ii) fraud or fraudulent misrepresentation;
(iii) any breach of the obligations implied by section 12 of the Sale of Goods Act
1979 or section 2 of the Supply of Goods and Services Act 1982;
(iv) defective products under the Consumer Protection Act 1987; or
(v) any deliberate breaches of these Terms that would entitle you to terminate the
(vi) any other matter for which it would be illegal for us to exclude or attempt
to exclude our liability.
The Website is provided on an 'as is' and 'as available' basis without any representation
or endorsement made and we make no warranties, whether express or implied, in relation
to it and its use. You acknowledge that we cannot guarantee and cannot be responsible
for the security or privacy of the Website and any information provided by you.
You must bear the risk associated with the use of the Internet.
Whilst we will try to ensure that material included on the Website is correct, reputable
and of high quality, we cannot accept responsibility if this is not the case. We
will not be responsible for any errors or omissions or for the results obtained
from the use of such information or for any technical problems you may experience
with the Website. If we are informed of any inaccuracies in the material on the
Website we will attempt to correct this as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
To the full extent allowed by applicable law, you agree that we will not be liable
to you or any third party for any consequential or incidental damages (both of which
terms includes, without limitation, pure economic loss, loss of profits, loss of
business, loss of anticipated savings, wasted expenditure, loss of privacy and loss
of data) or any other indirect, special or punitive damages whatsoever that arise
out of or are related to your use of the Website.
If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable,
then that provision shall be deemed severable from these Terms and shall not affect
the validity and enforceability of any remaining provisions of the Terms.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach
of any provision.
These Terms form the entire basis of any agreement reached between you and us.
These Terms shall be governed by and construed in accordance with the laws of England
and Wales and any disputes will be decided only by the English courts.